Contact Us

Welcome to our contact us page. If you have any questions, comments, or just want to say hello, please do not hesitate to get in touch with us.

You can do so in the following ways:

By chat:
Send us a message through our chat located in the lower right hand corner.

By email:
Send us an email at info@upship.co and we will get back to you as soon as possible.

Through the contact form:
Fill out the contact form below and we will respond to you shortly.

We love hearing from our customers and are here to assist you in any way we can. Thank you for visiting our website and we look forward to hearing from you soon!

Frequently Asked Questions

To which countries can I send my products?

It all depends on the agreement or contract that you have negotiated with UPS to carry out your shipments.

How do I enable Carrier Calculated Shipping rates in my store?

If you're on the Basic plan, you need to switch to the Shopify plan, then the feature could be added for a $20 monthly fee or by switching from monthly to yearly billing. The other option would be to switch to the Advanced Shopify or Plus plan.

How do I install the app?

You can install our app directly from the Shopify App Store or by clicking here.

How do I contact you if I can't find the answer to my questions here?

If you have any doubts or questions, you can send us an email to info@upship.co.

How are shipping costs calculated on Upship?

  • The weight of the product and the dimensions of the packages that are configured in the application are taken into account to calculate the shipping costs.
  • First, the dimensional or volumetric weight of the package is calculated.
  • It is compared to the weight of the product.
  • If the weight of the product is greater, shipping is calculated with this weight in a single package.
  • If it is less, shipping is calculated with this weight. The difference is that if there are several items with the same package and whose sum of weights is not greater than the dimensional weight, they will be assigned to a single package, until the dimensional weight is completed without exceeding it.
  • If the dimensional weight is exceeded by the quantity of products, another package will automatically be generated, and both will have the dimensional weight assigned.

What is the price of the app?

Our app costs $24.99 per month. You will have 14 days to try our application totally FREE.

What are your shipping costs?

It all depends on the agreement or contract that you have negotiated with UPS to carry out your shipments.

Do I have to be a resident of Puerto Rico or LATAM to use the application?

Our app was created specifically for UPS business customers residing in Puerto Rico or Latin America.

Do I need a UPS account to use the app?

Correct. You must have a business account in Puerto Rico or Latin America with UPS to use our app.

Do I need an online store on Shopify to use the app?

Correct. Our app is only compatible with online stores on Shopify.

What features does the application include?

  • Offer your negotiated rates to your customers using UPS.
  • Use UPS to purchase and print your shipping label.
  • Create a connection directly between your online store and your UPS account.

What Shopify plan is required to use the app?

Our application requires that the Carrier Calculated Shipping rates be enabled in your store. If you're on the Basic plan, you need to switch to the Shopify plan, then the feature could be added for a $20 monthly fee or by switching from monthly to yearly billing. The other option would be to switch to the Advanced Shopify or Plus plan.

What shipping service do you use?

At the moment, we use UPS as our main shipping service.

What type of packages should I use to make my shipments?

You can choose from the wide variety of packages predetermined by UPS or you can also add your own packages to make your shipments.

How do I connect my UPS account in the app?

To successfully connect your UPS account to Upship, you need the following information:

  • Your UPS account username and password.
  • Your UPS account number or shipper number.
  • Your UPS access key.